Circuit City has posted some details on their site about the liquidation and its impact on gift card holders, extended warranties and more. Here are the highlights:
Will Circuit City stores continue to accept Circuit City gift cards?Yes, customers holding Circuit City gift cards may redeem them at full value at our stores during the liquidation sales. Once the stores are closed and the company is out of business, the gift cards will have no value.
Are Circuit City's extended warranties affected by the liquidation?No. Circuit City Advantage Protection Plans® (extended warranties) have been backed by third-party independent companies for more than 15 years and as a result, are not impacted by Circuit City's closing.
Currently, all Circuit City Advantage Protection Plans are fully backed by the Assurant Solutions companies. Assurant Solutions operates as Federal Warranty Service Corporation, Sureway, Inc., and United Service Protection, Inc. Assurant Solutions is part of Assurant, Inc. (NYSE: AIZ), and its extended service contacts are backed by an Assurant insurance subsidiary rated A "Excellent" by A.M. Best Co.
What about returns and refunds?Customers can return products they purchased prior to January 16 for a 14-day period for exchange or refunds. All other terms of return policy are in force.
When closing sales begin on or around January 17, 2009, all sales will be final.
What if a customer purchased products at one of the closing stores and the product needs service?For products covered under the manufacturer's warranty, customers should call the manufacturer.
For products covered under Circuit City Advantage®, guests can call the toll-free number that is printed on the bottom of the product receipt.
More information at
Circuit City